Frequently Asked Questions
Because all of our custom signs and banners are produced especially for you, we require some time to process and manufacture your product before it ships. The majority of our products take approximately 1 to 2 days to produce; however, the exact time-frame may vary depending on the quantity ordered and current stock levels.
Quality & Guarantee
What is your quality guarantee?
We stand behind our product. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you.
How long will the signs last?
The life of a sign is dependent on many factors, including wear and tear, exposure to elements, and material used. Consequently, no blanket assurance of longevity can be offered. Our best way to estimate sign life is based on how long it will take the components of the sign to degrade, under average circumstances. To that end, the following is informative. We use UV resistant inks which have an estimated outdoor life of between 3 and 5 years. Our vinyl materials are also rated at a 5 to 7 year outdoor life. The hard substrates (corrugated plastic, magnetic material, aluminum, banner material, etc.) vary in estimated life, however, all will outlive the ink or vinyl which was applied to them. We have been using these exact same materials and inks in our land based business for many years, and historically signage of this variety has lasted for that 5 to 7 year period.
Volume Discount & Rush Orders
I have a large commercial order. Can you give me an even bigger discount?
Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department at email@example.com or at (949) 228-9390 for more information.
I’m on a deadline, can you help me with a rush order?
We have same day rush services available on most products. Some orders may be excluded, please contact our customer service team for more information and rush service charge.
Ordering & Billing
How do I place an order?
To place an order, please e-mail us at firstname.lastname@example.org or call us at (949) 228-9390. After placing an order, you can either send your artwork via e-mail attachment or use the Upload File page to upload your files.
Is there a required minimum order value?
Yes. Order value has to be minimum of $25. There will be a handling fee applied to orders below $25 to make the order value equal to $25.
Do you charge sales tax on orders?
There is no sales tax on your order unless the shipping address is in California or if the order is for In-Store Pickup. We collect 8% sales tax on purchases shipped or pickup in California. For tax-exempt organizations, please e-mail email@example.com or fax your tax-exemption form along with your invoice number to (949) 266-5866.
How do I make a payment?
We accept all major credit cards, company check, and money order. Please make all checks and money orders payable to Visual Signs. If you’re paying with a credit card, please call (949) 228-9390 to pay your balance over the phone or by filling up a credit card authorization form.
What if I need to make a change after I have submitted an order?
We make every attempt to process orders upon receipt. Consequently, there is a very small window of time within which an order can be stopped from entering production. If you realize that you have made an error immediately after submitting an order, call us at (949) 228-9390.
Do you offer Reseller Program?
Yes, please contact us for detail.
Art files & Design Help
What are the design guidelines?
Accepted File Format: AI, EPS, PSD, Indd, Tiff, PDF, JPEG
File Resolution: 150dpi or 300dpi at final sign size (higher dpi = higher printing quality)
File Color: CMYK (RGB will get converted when print)
Bleed: 1/8" bleed on all sides. For Retractable Banner Stand, please leave 4" bleed on bottom only.
Please embed all images and outline fonts when sending AI, EPS, Indd and PSD files.
I'm not sure about the size or resolution of the file I have, can you check for me?
Yes. We will always double check your file to ensure you will get the highest quality possible. We will notify you via email if there is a problem with your file.
Can you help me with sign design layout?
We provide 30min. complimentary design service with every purchase. We also offer complete design service if you need a custom design from scratch at $65/hr (mininum 30 min at 30 min. increment). Please contact us for design service detail.
When will I get a proof?
You will receive a PDF or JPEG proof via e-mail within 1 business day after we collect all necessary information to get started on the design work. If you need it sooner, please contact us.
How many colors can I use?
While many online printers restrict the number of colors, photos and graphics you can use, we have no restrictions or limits on these. We can print as many colors as you want.
Will the final signs have the exact same colors shown on my monitor?
Color representation is one of the most complicated issues in the printing world. Without consistent and repeated calibration by an expert, even different monitors will show different representations of the same colors. On our site, we have employed selections from the “web safe” color chart, which was designed to come as close as possible to showing the same colors on different monitors. We have then made every attempt to match the final output color to the web safe color chart. There is no way to guarantee that the monitor view and the final sign will be exact, but in the vast majority of instances, they will be extremely close.
In-Store Pickup & Shipping
Do you offer local pickup? No
I need to ship my signs to another location, can you help?
Yes, please send us shipping details and you can choose to either ship with your UPS account, or we can add the shipping cost to your final invoice. Additional handling charge may be applied to your final invoice. Please contact us for detail.
What shipping methods do you offer?
We offer UPS shipping options (Next Day Air, 2nd Day Air, 3 Day Select and Ground).
UPS Next Day Air
Guaranteed Delivery Commitment: Next business day delivery by 10:30 AM.
UPS Next Day Air Saver
Guaranteed Delivery Commitment: Next business day delivery by 3:00 PM.
UPS 2nd Day Air
Guaranteed Delivery Commitment: 2 business day delivery by 5:00 PM.
UPS 3 Day Select
Guaranteed Delivery Commitment: 3 business day delivery by 5:00 PM.
Cost-effective delivery for commercial and residential shipments: 1 to 5 business days delivery by 5:00 PM.
Will I be able to track my order?
Upon completion of your order, you will receive a shipping confirmation email which will include your tracking number for you to track the delivery of your order.